FAQs

Q1. How do I get in touch?

Our award wining customer service team is happy to answer any questions you may have. Please contact us on one of the following: HERE

Q2. What are your customer service opening hours?

Monday to Friday: 9am to 5:30pm

Saturday to Sunday: 10am to 4pm

Bank Holidays: 10am to 4pm

Voicemail is available at all other times and will be responded to as soon as possible.

Some holiday times may vary – please check our blog and signage on our website for the latest information

Q3. What are your showroom opening hours?

Monday to Friday: 9am to 5:30pm

Saturday to Sunday: 10am to 4pm

Bank Holidays: 10am to 4pm

Due to the pandemic, pre-booking is essential. Ad-hoc visits unfortunately cannot be catered for.

Q4. How much does delivery cost to deliver?

We offer delivery at a charge on all of our products to orders outside Denmark. However, for some locations further north there may be an additional charge, depending on location. Please call our customer service team for a quote.

Q5. Can you deliver to my room of choice?

For larger games room product items such as pool tables, delivery to the ground floor room of your choice by our own team is included. There may be an additional charge if it’s necessary for our team to climb stairs.

Smaller items such as accessories or arcades may be sent via an external courier and so will be delivered to your door.

Q6. Can I add installation after I've placed my order?

If you’ve placed your order already but would like to add installation, then please get in touch with our customer service team. We are able to add this as an additional charge post-purchase, so long as the table hasn’t left our warehouse just yet.

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